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My order did not arrive. What should I do?

Please contact the supplier first. If there is no response from him/her, you can submit a dispute through the Complaint Center.

For Trade Assurance orders, please click "Complaint" in Complaint Center and "open a dispute" on the order detail page.
ta dispute.PNG
open a dispute.png


For Secure Payment orders, please click "Complaint" in Complaint Center and "Open Dispute" on the order detail page.
sp dispute.PNG

Secure Payment open a dispute.png


For other orders, please click "Complaint" in Complaint Center and fill in all the information required.

offline complaint.jpg

最后更新:2017-05-22 21:33:17

  下一篇:go How do I pay for my Secure Payment order?


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